Outsourcing tech doesn't mean outsourcing responsibility. In today's banking environment, technology vendors play a crucial role - but they also introduce risk. This course will show you how to take control: learn how to manage vendor relationships, protect customer data, and ensure every outsourced service meets regulatory and business expectations.
The course explores vendor risk classification, SLA design, compliance standards like SSAE 16 and SOC reports, and practical ways to monitor vendor performance - all tailored to banking operations.